Refund policy
REFUND & RETURN POLICY
At BlueCheese, we release products in limited quantities and many pieces are produced to order. Because of this, we maintain a strict but fair return policy, outlined below.
By placing an order, you agree to these terms.
RETURN ELIGIBILITY
Due to the limited nature of our drops, all sales are considered FINAL SALE.
However, we understand that issues can happen. If you receive a defective item or the wrong item due to our error, we're here to help.
You must contact us within 48 HOURS OF DELIVERY to request assistance.
Requests submitted after 48 hours cannot be accepted.
DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged or you received the wrong item, please contact:
Include:
โข Your order number
โข Clear photos showing the issue
โข A brief description of the problem
Once reviewed and approved, we may offer:
โข A replacement item (if available)
โข A refund to your original payment method
ITEMS NOT ELIGIBLE FOR RETURN OR REFUND
We do not offer refunds or exchanges for:
โข Change of mind
โข Incorrect size selection
โข Dissatisfaction with fit, material, color, or style
โข Shipping delays caused by carriers
โข Failure to review product descriptions or size information
All sale items, discounted items, promotional purchases, and limited-edition releases are final sale.
APPROVED RETURN CONDITIONS
If your return is approved:
โข Item must be unworn and unwashed
โข Original tags must remain attached
โข Original packaging must be included
โข Item must be returned in resellable condition
Items showing signs of wear, washing, stains, odors, alterations, or damage may be rejected.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service, as BlueCheese is not responsible for lost or delayed return shipments.
Original shipping fees, duties, taxes, and customs charges are non-refundable.
REFUND PROCESSING
Once your approved return is received and inspected:
โข Refunds are issued to the original payment method
โข Processing typically takes 5โ10 business days
โข Financial institutions may require additional time to post the refund
You will receive an email confirmation once your refund has been processed.
POLICY ABUSE
BlueCheese reserves the right to refuse returns, limit future purchases, or deny service in cases of suspected abuse, excessive refund requests, chargebacks, or fraudulent activity.
CONTACT
For questions regarding your order or this policy, please contact:
We appreciate your support and will review all eligible requests as quickly as possible.